Terms of Service
Ride Cyber Limo is a dba of Eclipse Solutions LLC, Rochester, New York. Last updated October 28, 2026.
1. The service
We provide chauffeured rides and appearances in one Tesla Cybertruck for up to 4 riders, with our chauffeur driving. Prices are shown before you pay, in the Ride Cyber Limo app or on your booking page, and include a 20% chauffeur gratuity plus NY sales tax. Prices vary by date, time and how far ahead you book. Your date is held only after payment goes through.
2. Cancellations, changes and refunds
- Cancel more than 7 days before pick-up: full refund.
- Cancel 7 days to 48 hours before pick-up: 50% of the ride price and gratuity back.
- Cancel within 48 hours: the ride price is not refunded.
- No cancellation fee if the National Weather Service issues a blizzard or ice storm warning for your trip, or if your flight is cancelled.
- Cancellation refunds are sent within 5 business days. Your bank may take up to 10 business days to show it.
- Date changes are free more than 7 days out, to any open date; you pay any price difference.
- If we can't do your ride (breakdown, unsafe weather or illness), you choose a full refund or a new date.
3. Security deposit
A refundable deposit is collected with each booking ($250 for most rides, $500 for prom and homecoming, $100 for airport transfers and Cyber Rides). It is refunded within 7 days after your ride, less any cleaning or damage. If there is a charge, we send photos and the amount within 3 business days. Your deposit is always refunded if you cancel.
4. Rules in the truck
- No smoking or vaping of any kind, no food, no drinks (including alcohol) and no drugs in the cabin.
- Maximum 4 riders, all belted. Riders under 18 ride only on a parent's or guardian's booking.
- Children under 8 need a car seat or booster the parent brings.
- Free wait: 15 minutes at pick-up (30 minutes after landing for airport pick-ups). Extra waiting is billed at the hourly rate in 15-minute steps. A no-show is not refunded.
- Fees if needed: $75 cleaning beyond normal use, $150 food or drink spill or confetti, $250 vomit, $250 smoking or vaping, and damage at repair cost.
- The chauffeur may end a ride with no refund if these rules are broken or safety is at risk. The truck has safety cameras that may record video.
5. Text messaging terms
Program: Ride Cyber Limo booking and ride updates. When you text our number, (585) 601-2660, or give us your mobile number and agree to texts when you book, you agree to receive text messages from Ride Cyber Limo about your questions, quotes, bookings, ride-day updates and arrival notices.
Frequency: varies with your conversation and bookings, usually a few messages per booking.
Cost: message and data rates may apply.
Opt out: reply STOP at any time to stop texts. Reply HELP for help, or call (585) 601-2660 or email bookings@ridecyberlimo.com.
Privacy: we do not sell or share your mobile number or text opt-in with third parties for their marketing. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.
6. Gift certificates
Gift certificates are emailed right away, never expire and are applied on your booking page before you pay. They are not redeemable for cash.
7. Contact
Call (585) 601-2660 (answered 24/7 by Nova, our booking assistant) or email bookings@ridecyberlimo.com.
ARRIVE LIKE NOBODY ELSE.